At what times is my AEB cloud application available?

Everything is always available on the Internet. Almost right... What does this exactly mean for the various AEB cloud applications?

In principle, the AEB Cloud - i.e. AEB's customer computer center in Stuttgart - is available around the clock. To be more precise: AEB guarantees a standard availability of at least 99% from Monday to Sunday.

This does not include the announced maintenance work.

• The status page informs you about planned maintenance work.
• This Service Level Agreement (SLA) can be individually extended.

Irrespective of the technical availability of the AEB Cloud, AEB's support team is available Monday to Friday from 8 a.m. to 6 p.m. (CET) (excluding national holidays).

Every AEB service is described in this way: There are service items that are available in the standard scope of services, and individual, chargeable extensions that you can obtain information about from your AEB representative, if required.