Requesting new login data or resetting login data

In order to respond to your login or new password request as quickly as possible, enter a request and complete the application details:

• Cloud application
• ASSIST4
• Citrix
• Help Center
• Service Portal

Cloud application

If you use applications in AEB's data center, your company is responsible for managing logins. This applies, for example, to Export Filing, Import Filing, EMCS Filing, Carrier Connect, or Trade Compliance Management.

• If your company does not yet manage the login accounts in-house, you can change this now. Determine at least one responsible person in the company and submit a request to AEB Support for this.

Reset password

• You can use the Forgot your password? button to reset your password yourself. If you have any questions about this, please refer to the article Changing or resetting the password.

ASSIST4

If you are working with ASSIST4, please contact AEB Support via the Contact form to create a new login, change passwords, or disconnect existing sessions if necessary.

For a new installation:

•  your desired user name
• mandatory reference user for authorizations
• Whether additional Citrix access is required

Reset passwords or disconnect sessions:

• Your login or user name

Is it really about an ASSIST4 login or is it about access via Citrix? Depending on your system environment access administration may vary.

Citrix

In some system environments, you use Citrix to log in to your application. Please contact AEB Support via the Contact form to create a new login, change passwords, or disconnect existing sessions if necessary.

For a new installation:

• Enter your desired user name in the request form.

Reset or reactivate password

• Enter your Citrix user in the request form.

Help Center

After registration, you can use the Help Center as a central portal for submitting your requests to the AEB Support.

1. First, click on the Sign in button at the top right.
2. In the new registration window click Sign up now.
3. Enter your name and email address in the registration form and then assign a new password.
4. You will then receive an email from “AEB Service & Support” with the subject “Confirm your email address”.
5. After confirming and accepting the terms of use, you will be able to access all community areas, manage your requests, comment on articles in the Help Center, or follow them.

If you have forgotten your password for the Help Center, use the Forgot password? button.

Service Portal

At AEB's Service Portal you can download service packs and product documentation about AEB applications.

Creating a new login

1. For a new login, register in the Help Center
2. Fill out the contact form.

Reset password

• To reset your password, click the Forgot password? button. Enter your email address and a temporary password will be sent to you.

The details do not match your requirements?

Then describe as precisely as possible in the request form what kind of login you need from AEB.