What should I do if I forgot my password?

You have forgotten your password and cannot log in to your application anymore. Here is what you should do to solve your problem.

• Proceed as follows if you have forgotten your password
• Proceed as follows if no valid email address is entered in your user settings
• Proceed as follows if you do not receive an email regarding the password reset
• Proceed as follows if the new password is not working

Proceed as follows if you have forgotten your password:

1. As a pre-requisite for the next steps, it must be ensured that you have entered a valid email address under your user settings If you are unsure, this can be checked by a key user of your company that has the I_CLIENTADMIN role.
2. On the login screen, click Forgot your password?
3. A new dialog opens. Complete the required fields, then click Request now.
   AEB will send you a new password by email. It remains valid for 24 hours.
4. Change your new password within 24 hours.

Proceed as follows if no valid email address is entered in your user settings:

If you find that no valid email address is entered in your user settings (Office – User administration – Users – Your user), reach out to a key user of your company. This key user must have the I_CLIENTADMIN role assigned.

Let the Key user do the following

1. In the office, navigate to User Administration – Users and select the user concerned.
2. Click the button Open for the selected user.
3. Enter an e-mail address in the respective field.
4. Click the Save & close button.

Continue with step 2 of the first part (i.e. Click Forgot your password? on the login screen.)

Proceed as follows if you do not receive an email regarding the password reset

• Did you enter the correct URL in your browser?
• Check the correct spelling of Client and User. The Client is usually the company name.
• Check your spam folder.
• Check with you IT department to see if an email was not forwarded through a firewall.
• Check with a key user (I_CLIENTADMIN) as described in Subtitle 2. 

Proceed as follows if the new password is not working

• Deactivate the password manager of your browser: 
• Empty your password cache with the key combination Ctrl + Shift + Del and delete the passwords.