Getting help and support from AEB (easy mode)

Are you looking for help or further support for creating customs declarations? This article lists all the available options to get help and support from AEB. Find out which option meets your requirements and make your individual choice.

Proceed as follows to attend an AEB Training Webinar

If you are in need of training, free weekly webinar sessions are available. You can register yourself and attend a ‘walkthrough’ of the customs applications.

1. Go to the following AEB website: Trainings of AEB solutions
2. Select the training you need (Easy Customs/Export Customs Management/Import Customs Management)
3. Fill in the registration form

Proceed as follows to access AEB training documentation and videos

There are training documents available to support you with using your systems. These materials can be found on the AEB website.

1. Access the Step-by-step guide for Export Filing: CHIEF (Easy Mode) (United Kingdom)
2. Access Videos about Customs Management from AEB
3. Select Using the application, Import Filing, or Export Filing

Proceed as follows to take part in an AEB Customs Clinic 

AEB provides webinar sessions in January 2021 on Monday & Thursday lunchtimes for customers who may have questions on how to create declarations.

Although no specific customs consultancy can be provided, details of how-to walk-through declarations can be discussed.

Access directly via conferencing link onto MS Teams session:

1. Export declarations:
   Mondays & Thursdays: between 12 – 1pm: Click here to join the meeting
2. Import declarations:
   Mondays & Thursdays: between 1 – 2pm: Click here to join the meeting

Make use of AEB’s central support platform: The AEB Help Center

AEB provides you with a Help Center available to you around the clock. The Help Center is your platform to get support. You can search in a continually growing knowledge base for all your questions and concerns or inform yourself about the operational status of your application.

Access the AEB Help Center

You can access the Help Center directly from your customs declaration application using the Help Center widget on the Desktop of your application.

1. Search for answers:
   1. Enter your question or a keyword you are looking for in the search field.
   2. Select the article that best meets your need.
2. Learn about the operational status or scheduled maintenances of your AEB application:
   • Click on the blue AEB Cloud Status link at the top right and learn if your application is operational.
   • Access AEB’s planned maintenance work
3. Find out about the status of HMRC’s CHIEF: application
   Look into HMRC’s customs pages to learn about the operational status and scheduled maintenances.
   • Access HMRC’s CHIEF status via AEB’s link collection