Do you want to get additional support for the Easy Mode of Export Filing: CHIEF, e.g. hotline support? Then you will have to upgrade your solution to a full version.
What are the support options offered for the Easy Mode?
The Easy Mode of Export Filing: CHIEF is an entry level solution in the “Starter” price plan. To be able to provide this as a low-cost value solution, support is available exclusively online via the AEB Help Center. We have summarised your support and training options for the Easy Mode in this article: Getting help and support from AEB (easy mode)
The Easy Mode is part of our Starter price plan.
What options do I have to upgrade the Easy Mode to a full version and get additional support?
You can upgrade your solution e.g. to the Basic plan, which includes regular support according to our General Support and Services Conditions
Please visit our website UK export declarations made easy with customs software from AEB to find out more about the different price plans and to upgrade your application to a full version.
What additional functionalities will I get in a full version of Export Filing: CHIEF/CDS?
There are different price plans available depending on your volume of export declarations per year, the number of countries you want to export from, and the level of process automation you need.
From the Starter price plan (Easy Mode), you can upgrade to the Basic plan. It includes transit procedures (NCTS Authorized Consignor (CR)), a Plug-in for SAP®, and regular support.
Please visit our website UK export declarations made easy with customs software from AEB to find out which price plan suits your needs.