Why is a ‘Trader does not exist‘ message shown when trying to submit a declaration for a new company?
If a new company has been added, with a newly setup EORI number, and a declaration is submitted, an error E00019 may be returned by CHIEF.
It can take up to 48 hours, from acceptance, for an EORI to be uploaded to CHIEF.
If a trader has been advised that it has been added to CHIEF already, they should contact the EORI Team for confirmation.
For further information about this error, visit the government website CHIEF error codes - GOV.UK
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