If the assistant is showing a message that the declarant company is not configured as a participant when trying to submit a declaration, the messaging route may be incorrect for the selected declarant.
Ensure that the messaging route is set to use a valid badge that is configured for the specified declarant.
- Select the declaration and click Open.
- Check that the messaging route is correct. The declarant selected must have the appropriate badge for the messaging route specified.
To confirm the badges that have been configured for you, please contact AEB support.