If you have already sent out your export declaration before the connection to the e-customs system was interrupted, copy the earlier export declaration for the fallback procedure. Print out a paper copy of the fallback document in the copied export declaration.
Finally, cancel the original export declaration.
Proceed as follows:
- Open an export declaration with the status of Sent or Accepted. From the Assistant pane, go to the Actions group and click on Copy for fallback procedure.
- Enter the necessary information in the Fallback procedure window.
- Click OK to continue.
- A copy of the export declaration with “Fallback procedure” added to the title opens in a separate window. Additional notes on the fallback procedure are displayed on the Customs information sheet of both the original export declaration and the copy. The copy changes to Fallback procedure.
Proceed as follows to print the fallback document:
- Click the Assistant message to print the fallback document.
- Once the fallback document has been printed, the status of the customs declaration changes to Ready to declare, Fallback procedure variant. The fields in the customs declaration are now locked to prevent any additional input.
- If necessary, send the fallback document by email to your local customs authorities.
Proceed as follows once the disruption has been fixed:
- Click the Assistant alert to send the export declaration.
- The status of the export declaration changes to Sent.
- Once the disruption has been fixed, the customs authorities send you the acceptance and release. The status of the export declaration changes to Accepted and then to Released.
- Cancel the original export declaration or invalidate it manually if an error message is received. Please refer to Canceling export declarations and Completing or invalidating export declarations manually.
- If you review the fallback document and find that changes to the declaration data are needed, you can reset the fallback document in order to edit the customs declaration fields again. Go to the Documents sheet, right-click on the fallback document, and select Reset document. Now you can edit the declaration data. Follow the prompts of the Assistant to continue.
- You can deactivate the fallback procedure as long as the fallback document has not yet been printed. Open the customs declaration. From the Assistant pane, go to the Actions group and click Deactivate fallback procedure. This also removes the additional information in the items.
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