Implementing a functioning remote maintenance connection is a key aspect impacting both the implementation phase of your AEB solution and the subsequent smooth operation. It is also required for short project times, faster troubleshooting in case of a problem, and compliance with any SLAs in place.
AEB offers the following variants for the remote maintenance connection to customers.
Experience has shown that the variants mentioned first are best suited from an AEB perspective in terms of initial and ongoing effort, and result in as little delay in the project and support cases as possible:
- TeamViewer
- Site-2-Site VPN (LAN-LAN coupling)
- Terminal-server-based access
- VPN client in a remote maintenance DMZ at AEB
Please refer to the following document for detailed descriptions of the remote maintenance connections:
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