Solutions for typical messages in Carrier Connect – AEB Help Center

Message	Cause	Solution
The following errors occurred: FedEx error code: 3907 Description: Invalid Customs Value.	When the label is printed, a message containing the label's data is sent to the FedEx server for verification. The check/validation showed that the value of goods of the shipping order, which is transmitted to FedEx as customs value, is not accepted by FedEx.	Check and correct the value and currency of the goods value in the shipping order.
Enter telephone number of shipping point contact person. For shipping order - [0004711 - 12345 - sample company SA] (DL_VALIDATION_GENERAL_WARNING)	Here Carrier Connect checks the data of the shipping order against the requirements of the carrier.	In the shipping order, add the phone number of the contact person in the address data of the shipping point.
No suitable carrier account could be determined. Check the carrier master data.	This validation warning is reported back by your Carrier Connect system. No valid carrier account can be found with the data based on which the shipping order is to be created.	In the carrier configuration, open the relevant account and check in the Conditions sheet whether the conditions are all met. One example is the shipping point: The shipping point selected there must match the shipping point of the shipping order.
Cannot format given Object as a Number	The message indicates that a certain field is not filled, e.g. the item weight or the number of items.	In the shipping order, check the field entries of individual fields and add these values if necessary.
The numerical value "XXX.XXX" is too long. A maximum of 4 digits can be reported.	An input exceeds the intended field length, in this example 4 digits.	In the shipping order, check the package dimensions, weights, and currency amounts to locate the value and ultimately correct it. If necessary, also pay attention to the selected units or the use of dots and commas as decimal separators.
*CA18 UPSAccountNumber - Value required if ShipmentChgType=COL, C&F, or FOB " UPS EDI error message/warning (link to EDI transmission to UPS - error log)	UPS account number for the consignee is missing for chargeable shipments.	In the Shipping options sheet of the shipping order, under Freight Payer or Customs Debtor, enter the UPS account number of the freight or customs payer.
The TNT Express label cannot be printed. The following message appears: "The following errors occurred: Error while calling https://express.tnt.com/expresslabel /dokumentation/getlabel: HTTP connection error: Not Found (404)	The error states that TNT's server is unreachable. Carrier Connect calls the TNT Express web service. This returns no result, hence the HTTP error 404.	If the "TNT Express Address Label" has been configured in your Carrier Connect application for TNT, this will be printed – if the TNT server is not reachable. You can recognize this by the fact that no barcode is printed for routing. In the carrier configuration, add the "TNT Express Address Label" in the Documents sheet.
The GLS label cannot be printed. The following message appears: "Error from GLS UniBox. Package: XYZ Error number E999 Error: no connection to the server - Description: No details available for error number."	This message is displayed because the GLS box is not reachable. When printing the GLS label, data is sent to a GLS box for validation. Since there is a connection problem, no data for label printing is returned, but this message.	Please wait a few minutes and try to print the label again. Inform GLS about the connection problems.
FedEx Error Code 1000 - General Failure	The "Error code 1000" indicates connection problems. Printing the FedEx label or EDI creation can trigger the message. Since there is a connection problem to the server at FedEx, no validation or upload can take place.	Please wait a few minutes and try to repeat the EDI. Inform FedEx about the connection problems.
You get the following message when completing a DHL pickup: Repeat EDI transmission An error occurred during transmission of the EDI message: "Pickup EDI 00xyz: Could not connect to SFTP server ftp3.dhl.com:22: connection is closed by foreign host"	The EDI could not be uploaded due to connection problems to the DHL server. This means that the EDI was sent, but the destination server was not reachable.	Please wait a few minutes and try to repeat the EDI. Inform DHL about the connection problems.

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