How to download Customs messages to send to HMRC

If there is a query or problem with a declaration, you may be asked by HMRC to send a Customs message to them. For example, the Customs Declaration Service (CDS) may ask for the DMSDEC or DMSREJ messages to be sent to them to investigate an issue.

Proceed as follows to download a Customs message to send to HMRC. In the example below the DMSREJ message type is used.

• Open the declaration and go to the Customs information tab. 
• In the Customs messages section, select the relevant message, then click Open and the message information will be shown in a new tab.
  
• From the Customs message menu, select Download message in original format.