VPN tunnel move from Juniper to PaloAlto

We would like to inform you that we will replace our VPN gateway (gateway IP: 194.175.186.254) by the end of November 2023. Therefore, the existing VPN tunnel between you and AEB has to be moved.

Tunnels that have not been moved until November 30, 2023 will be deactivated by AEB on December 1st, 2023, i.e. transmission between you and AEB will no longer be possible from that date.

Initiating the move

To initiate the move of your VPN tunnel to AEB, please send us until November 6, 2023 an email to support@aeb.com with the following information:

• Subject: move VPN tunnel
• Contact person for the tunnel move
• Contact person in IT

An AEB representative will then contact you to provide you with the appropriate form containing the new proposals and IPs.

Procedure of the move

We will arrange two appointments with you for the move:

• First appointment: Testing the setup of the tunnel (duration approx. 1 hour), no interruptions of the transmission
• Second appointment: Date of the move (duration approx. 1.5 hours), during which you will delete the old tunnel and put the new one into operation together with an AEB employee.

Important notes

• During the second appointment there will be short failures in the connection between you and AEB, therefore it should be coordinated with the respective users/departments at your end.

• Please understand that we can only perform the move during our service hours (Mon - Fri 8:00 - 18:00, CET).

• Follow this article to be notified as soon as there is news about VPN tunnel move from Juniper to PaloAlto.