Update of the system requirements for mobile devices

The following FAQs include helpful tips about the Chrome/WebView update:

How can I see which Chrome version is in use? 

1. Open Chrome.
2. Call up the menu via the three dots in the top right corner.
3. Select Settings in the menu.
4. Scroll down.
5. Click the About Google Chrome entry.
6. Under App version, your version of Google Chrome is displayed.

Which Android-OS version is running on my device?

1. Enable the admin mode (see sections 1.6.1 and 1.6.2 in the AEB Home Screen guide).
2. Select the Privileged Settings for Admin.
3. Search for Android in the System settings.
4. In the Android version area, display the OS version.

In the AEB home screen, Chrome is not displayed as an application. How do I get access to Chrome?

1. Enable the admin mode (see sections 1.6.1 and 1.6.2 in the AEB Home Screen guide).
2. You will now see Chrome as an application.
3. Provided you have followed the steps listed under “Which Android-OS version is running on my device?”, Chrome is already displayed. If not, please follow these steps.

Can I update my device to a new Android version?

The following table shows you the Zebra devices and their respective maximum available operating system versions:

How do I update my Android OS?

Operating system updates are not provided free of charge by Zebra. To update your operating system, contact the supplier of your devices. They can inform you about the update process and any associated costs. 

Where can I get a Google Account? 

This account cannot be provided by AEB. AEB recommends setting up a Google account with a non-personalized email address that is linked to a shared inbox. This lets you keep access to the account even in case of personnel changes. Instructions for creating an account from Google. The For myself option is sufficient here, as only access to the Play Store is required. You do not have to create a company profile.

What permissions do I need on my network to connect the devices to the Play Store?

Follow this link to see the URLs used by Google. Specifically for the Play Store, the following permission is required: play.google.com TCP/443

How can I sign in to the Play Store using the Google account with my device?

When you open the Google Play Store app, you will automatically be prompted to sign in. Open the app and follow the on-screen instructions.

Can I install the Chrome/WebView update myself?

If you have successfully created your Google Play Store account, you can update the associated Chrome app via the Google Play Store:

1. Open the Play Store app on your device.
2. Tap the profile icon in the upper right corner.
3. Tap Manage apps and device.
4. Look for Chrome and (if necessary) Android System WebView under Updates available.
5. Tap Refresh next to Chrome or Android System WebView.