Update of the system requirements for mobile devices

With the August 2023 service pack for the Application Service Manager (ASM), the framework that provides you with our web applications in kernel 4.4 is updated. This update requires a current Chrome browser/WebView (from version 99).

• If you use mobile devices or mobile applications, such as in the Warehouse Management area or web applications that you launch from ASSIST4, this will require action on your part.  Therefore, check the Chrome/WebView version used on your devices and update it according to the AEB system requirements.

Your mobile devices should always be up to date with the latest operating system. For devices running Android 10 or higher versions, this is sufficient to ensure a sufficient Chrome/WebView version on the devices.

Mobile devices that cannot be updated to Android 10 do not come with a sufficient browser version with the operating system. On these devices, update Google Chrome/WebView independently from the Google Play Store. This requires a Google account, which is used to register the devices for access to the Play Store.

To give you enough time to bring your mobile devices up to date, the service pack for ASM will not be installed in the AEB data center until November 2023.

• If you operate the Application Service Manager on-premise and use mobile devices, check and update the devices before installing the February 2024 service pack.
• If you are using the AEB Application Service Manager in the 4.3 kernel, you are not affected by the change.

The following FAQs include more helpful tips about the Chrome/WebView update:

How can I see which Chrome version is in use? 

1. Open Chrome.
2. Call up the menu via the three dots in the top right corner.
3. Select Settings in the menu.
4. Scroll down.
5. Click the About Google Chrome entry.
6. Under App version, your version of Google Chrome is displayed.

Which Android-OS version is running on my device?

1. Enable the admin mode (see sections 1.6.1 and 1.6.2 in the AEB Home Screen guide).
2. Select the Privileged Settings for Admin.
3. Search for Android in the System settings.
4. In the Android version area, display the OS version.

In the AEB home screen, Chrome is not displayed as an application. How do I get access to Chrome?

1. Enable the admin mode (see sections 1.6.1 and 1.6.2 in the AEB Home Screen guide).
2. You will now see Chrome as an application.
3. Provided you have followed the steps listed under “Which Android-OS version is running on my device?”, Chrome is already displayed. If not, please follow these steps.

Can I update my device to a new Android version?

The following table shows you the Zebra devices and their respective maximum available operating system versions:

How do I update my Android OS?

Operating system updates are not provided free of charge by Zebra. To update your operating system, contact the supplier of your devices. They can inform you about the update process and any associated costs. 

Where can I get a Google Account? 

This account cannot be provided by AEB. AEB recommends setting up a Google account with a non-personalized email address that is linked to a shared inbox. This lets you keep access to the account even in case of personnel changes. Instructions for creating an account from Google. The For myself option is sufficient here, as only access to the Play Store is required. You do not have to create a company profile.

What permissions do I need on my network to connect the devices to the Play Store?

Follow this link to see the URLs used by Google. Specifically for the Play Store, the following permission is required: play.google.com TCP/443

How can I sign in to the Play Store using the Google account with my device?

When you open the Google Play Store app, you will automatically be prompted to sign in. Open the app and follow the on-screen instructions.

Can I install the Chrome/WebView update myself?

If you have successfully created your Google Play Store account, you can update the associated Chrome app via the Google Play Store:

1. Open the Play Store app on your device.
2. Tap the profile icon in the upper right corner.
3. Tap Manage apps and device.
4. Look for Chrome and (if necessary) Android System WebView under Updates available.
5. Tap Refresh next to Chrome or Android System WebView.