Didn’t receive an email or link expired?

Are you expecting an email from AEB, but haven't received one yet? Check the following:

• Was the email delivered to the spam or junk mail folder?
• Did you enter your email address correctly?
• Have you checked the settings of your email client? Save “noreply@aeb.com” as a safe sender in your email program.
• Are there any security policies at your company that prevent the email from being delivered to your inbox or spam/junk folder? Contact your system administrator and have “noreply@aeb.com” added to the list of safe senders.
• Request the email again by repeating the steps to trigger the email.

Do you use your AEB product via the web application? Also check the following:

• Have you entered the correct URL for your web application in the browser?
• Is the spelling of client and user correct?
• Have you already contacted the person responsible for managing logins in your company? They can correct your email address for you or reset your password.

If you receive a link from AEB by email, it will only be valid for a certain period of time for security reasons. If the link has expired, you can have the link sent to you again.

• Link to reset password: Repeat the steps to reset the password.
• Enable link to AEB account: Use the Forgot password function on the AEB Home login page.