AEB Support Platform, Help Center and Community

We’re improving our service. Starting November 16, 2026, the AEB Support Platform will be available at its new home. Like our Help Center, it’s moving to a new technical platform. For this reason, the familiar layout may change slightly in a couple of places.

Whether you’re looking for current availability information, technical details, or solutions to business challenges, you’ll continue to find answers to your questions here.

Important note: Your inquiries will continue to be displayed in the new AEB Help Center. To access them, you’ll need to log in with your AEB credentials.

The AEB Community (Germany) and its features will remain in their familiar location for the time being and will continue to serve as your secure space. Therefore, participation in discussions in the “Exchange on Foreign Trade and Logistics” section will still require you to log in.
Articles in the “News from Customs and Export Control” section will remain publicly available. You can access the Help Center and its articles via the menu.

Use the Community’s search bar to find all related content within the AEB Community,  and use the Help Center’s search bar to find relevant content within the Help Center.