System fallback procedure (EMCS discharges)

The fallback procedure takes effect in the following instances:

• If the EMCS movement was submitted in fallback procedure and you do not have the electronic movement data at the time you are discharging the EMCS movement.
• If EMCS Filing is unavailable at the time you receive the goods.
• If for any other reason you do not have any electronic data on the movement at the time of receipt.

• In such cases, first ascertain whether it is possible to wait and discharge the EMCS movement after the system has begun working normally again.

If you cannot wait, then you need a trouble ticket number from the service desk. This provides you with proof that you have properly notified customs of the problem before the discharge in fallback procedure.

You can then discharge the EMCS movement using the receipt document form available on the customs office website at http://www.zoll.de. For details, see the Instructions for the EMCS IT procedure, which you’ll also find at zoll.de.

When EMCS is available again, the consignor must immediately send the customs office the electronic declaration (draft e-AD/e-SAD) for all EMCS movements in fallback procedure. Each electronic declaration must contain the same data as the corresponding fallback document.

You as the consignee then discharge the electronic EMCS movements as always.