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Modifying shipping orders in Carrier Connect

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Petra Schöneberg
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Overview of shipping order statuses

A shipping order passes through a series of statuses until it is finally assigned for pickup. Depending on the use case, subsequent modifications are possible only if the shipping order has one of the following statuses:

  • New: The shipping order has been created but is not yet complete.
  • Ready to print labels: All the required fields in the shipping order have been entered, and the labels can now be printed. If labels have already been printed, additional packages can be added to the shipping order if “single package handling” is enabled. The status therefore does not mean that no labels have been printed yet. The shipping order must then be actively completed in order to achieve the status “Ready to assign pickup” (either via the API via doCompletion or via Complete without label printing or via label printing of additional packages in the user interface).
  • Complete: The label was not successfully printed. Possible reasons include: A web service reported inaccurate data, or it was not possible to determine the routing for the specified address. For troubleshooting, follow the prompts in the Assistant pane.
  • Ready to assign pickup: The labels have been printed and the shipping order can be assigned to a pickup.
  • Assigned: The shipping order has been assigned to a pickup but not yet completed.
  • Sent: The pickup has been completed.
  • Once the shipping order reaches the status of “Sent,” corrections are no longer possible. The pickup to which the shipping order has been assigned has already been irrevocably completed, and an EDI message may have been sent to the carrier. Contact your carrier directly if necessary.

Possible functions, use cases, effects, approaches

  • If a shipping order was transmitted from a host system to Carrier Connect, subsequent changes should be made only by canceling and retransmitting the shipping order from the host system, assuming the status allows this. This is the only way to avoid inconsistencies between Carrier Connect and your host system.

Function

Use case

Effects

Proceed as follows:

Cancel a shipping order

When you

  • have entered a shipping order directly in Carrier Connect.
  • want to modify the shipping order data – to select a different carrier or service, for example.
  • need to reassign or cancel the shipment.

For all corrections, AEB recommends canceling the shipping order and re-entering it with the correct data.
  • A canceled shipping order can no longer be processed and must be re-entered.
  • Your label and EDI data match 100%, which ensures the smooth transport of your packages.
 Go to Package processing – Shipping orders and select the shipping order form the overview. Click the Cancel button. Enter a new shipping order directly in Carrier Connect.

Correct a shipping order

When you

  • have entered a shipping order directly in Carrier Connect.
  • want to modify the shipping order data – to select a different carrier or service, for example.
  • want to replace a previously printed label and if the carrier has not yet picked up the packages.
  • The status of the shipping order is reset. Where applicable, the shipping order is removed from the pickup.
  • The previously printed label is invalidated, and a new label must be printed and used.
  • The dispatch date changes to the current date.
 Go to Package processing – Shipping orders. From the overview, double-click to open the shipping order. In the window that opens, click Correct. Once you have made your changes, print a new label. This new label will reflect the updated data plus a new tracking number and, where applicable, a new dispatch date. Reassign the shipping order to a pickup: See Assigning shipping orders to pickups manually.

Unlock a shipping order

When you

  • have entered a shipping order directly in Carrier Connect, assigned it to a pickup, and completed it OR have transmitted a shipping order from the host system, generated a pickup from the host system, and completed it.
  • wish to modify the shipping order data to correct and re-upload an erroneous EDI message.
  • want/need to reuse the previously printed label – if the carrier has already picked up the packages, for example.
  • The status of the shipping order will not be reset.
  • The previously printed label will be reused.
  • You must repeat the EDI upload.
  • The label and EDI data may differ. This can lead to downstream problems.
 Go to Package processing – Shipping orders. From the overview, double-click to open the shipping order, then click OK. From the Shipping order menu at the top, select Unlock. Once you have made your changes, repeat the EDI upload: See Correcting and repeating an erroneous EDI upload. Clarify any discrepancies between the label and EDI data with your carrier.
  • You can check the contents of a shipping order by opening it in read-only mode: Package processing – Shipping orders – highlight the shipping order – double-click – in the window that opens: click OK.

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