Starting a fallback procedure (EMCS submissions)

To submit a fallback procedure, you must first notify the responsible customs office in writing before the first movement in fallback procedure begins – unless the problem originated at the customs office. You also need to obtain a trouble ticket number from the customs service desk. This provides you with proof that you have notified customs of the problem before the first movement in fallback procedure.

• Note that the next steps differ in the EMCS (DE) and EMCS (UK) applications.

Proceed as follows to start the fallback procedure for EMCS (DE):

• The EMCS movement (submission) must have the status of either Complete or Sent.
1. Open the EMCS movements (submission) overview.
   • The next steps are different for EMCS movements (submission) with the status of Complete and Sent.
2. EMCS movements (submission) with the status of “Sent”: Select the EMCS movement (submission) with the status of Sent, then go to the EMCS movements menu and select Duplicate.
   • The duplicated EMCS movement (submission) appears. Continue with step 4.
3. EMCS movements (submission) with the status of “Complete”: Open the EMCS movement (submission).
4. Go to the Submission menu and select Start fallback procedure.
   • The Fallback procedure window opens.
5. Enter the ticket number here, then click the Start fallback procedure button.
   • The EMCS movement (submission) now displays an additional sheet entitled Fallback procedure. Here EMCS Filing creates a copy of the actual EMCS movement (submission) that can be used to print the fallback document.
6. Open the copied movement.
7. Switch to the Documents sheet. Here the fallback document can be modified (click arrow to the right of Print/output button, then select Edit) and then printed (Print/output button).
   • Please refer to the following sections for details on modifying and printing the fallback document.
8. You must electronically transmit the draft e-AD/e-SAD to the customs office as soon as the EMCS is working again: When EMCS is available again.

Proceed as follows to start the fallback procedure for EMCS (UK):

• The EMCS movement (submission) must have the status of either Complete or Sent.
1. Open the EMCS movement (submission).
2. Go to the Submission menu and select Start fallback procedure.
   • This opens the Fallback procedure window.
3. Enter the ticket number that you received from the customs service desk, then click Start fallback procedure.
   • The EMCS movement (submission) now displays an additional sheet entitled Fallback procedure. Here EMCS Filing creates a copy of the actual EMCS movement (submission) that can be used to print the fallback document.
4. Open the copied movement.
5. Switch to the Documents sheet. Here the fallback document can be modified (click arrow to the right of Print/output button, then select Edit) and then printed (Print/output button).
   • Please refer to the following sections for details on modifying and printing the fallback document.
6. You must electronically transmit the draft e-AD to the customs office as soon as the EMCS is working again: When EMCS is available again.