You can send explanations for shortage/excess (customs message C_SHR_EXP) to customs, which validates it and confirms with a message of the same type. You can send this type of message only if a shortage/excess was reported in the consignee’s report of receipt. It is possible to send more than one explanation for shortage/excess per submission, as the C_SHR_EXP customs message always refers to the report of receipt.
Proceed as follows:
- The EMCS Desktop shows you under “Events” that there are EMCS movements for which explanations for shortage/excess can be provided. These EMCS movements are also assigned the status of Shortage/excess in the EMCS movements (submission) overview.
- This opens the Expl. on short./exc. window. EMCS items for which an explanation is possible can be found under Items with shortage/excess.
- The EMCS movement is assigned the status of Complete and removed from the list of events on your Desktop.
- Assistant messages about possible shortage/excess can be disabled, in which case the EMCS movements are assigned the status of Complete right away.
Contact AEB support, who can configure the appropriate client settings for you.
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